Category Archives: News

UK Banks Fail Blind and Partially-Sighted Customers , says BBC Report

June 29th, 2018 – Blind and partially-sighted customers of some of our biggest High St banks have been “locked out” of accessing their own money – ironically enough, thanks to banks redesigning their websites to be more user-friendly … and in what seems like a very poor joke, when one customer complained they were sent … a video!  The revelations were made recently by a hard-hitting report by BBC Radio 4’s personal finance programme, Money Box [https://www.bbc.co.uk/programmes/b0b0lwgl], whose main presenter, Paul Lewis, pointing out that, “Online banking is a service which everyone should be able to access, but Money Box has been discovering that blind people often can’t.” On the broadcast, BBC reporter Lee Kumutat (@leek005) spoke with a number of such affected customers, who reported a variety of problems but which had the same basic error – their access software and aids couldn’t cope with the changes that had been made … and in the words of one unhappy customer, “They think they’ve done a good job [but] from the point of view of someone who can’t see, it’s an appalling job.”

Read the full article here in Credit Control Journal, June 2018

Document Accessibility Still has a Way to Go

Many blind and partially sighted customers have struggled to carry out transactions and view information online, thanks to recent redesigns to banking websites that didn’t consider their needs. This comes as no revelation to Jeff Mills, a board member of the UK Association for Accessible Formats (UKAAF), an industry association promoting accessible information best practice

UKAAF board member, Jeff Mills speaks to Document Manager Magazine.  Read the full article here  Article_JeffMills_UKAAF_DMMagazine