General Guidance

Guidance documents available include the following subjects:

  • Surveying customer satisfaction
  • The provision of accessible format materials
  • Security and data protection
  • Quality control
  • Service level agreements

UKAAF has developed a number of  minimum standards documents that will be particularly useful for service providers and transcribers of accessible formats.

The UKAAF minimum standards and guidance documents are free to download in doc, docx PDF formats and are listed on the menu under the format that they relate to. To obtain an electronic version, simply select the UKAAF  document you wish to access and you will then be taken to the UKAAF download page where you can download it.

Hardcopy versions of UKAAF’s documents in print, large print, synthetic audio and braille are available to purchase (14 day delivery). UKAAF members benefit from being able to purchase these at a reduced rate. To enquire about purchasing accessible format versions please contact admin@ukaaf.org.

  1. G001 UKAAF Surveying customer satisfaction
  2. G002 UKAAF The provision of accessible format materials
  3. G004 UKAAF Security and data protection
  4. G005 UKAAF Quality control
  5. G006 UKAAF Service level agreements

General Guidance

G001 UKAAF Surveying customer satisfaction

G001 UKAAF Surveying customer satisfaction – PDF
G001 UKAAF Surveying customer satisfaction – DOCX
G001 UKAAF Surveying customer satisfaction – DOC

G002 UKAAF The provision of accessible format materials

G002 UKAAF The provision of accessible format materials – PDF
G002 UKAAF The provision of accessible format materials – DOCX
G002 UKAAF The provision of accessible format materials – DOC

G004 UKAAF Security and data protection

G004 UKAAF Security and data protection – PDF
G004 UKAAF Security and data protection – DOCX
G004 UKAAF Security and data protection – DOC

G005 UKAAF Quality control

G005 UKAAF Quality control – PDF
G005 UKAAF Quality control – DOCX
G005 UKAAF Quality control – DOC

G006 UKAAF Service level agreements

G006 UKAAF Service level agreements – PDF
G006 UKAAF Service level agreements – DOCX
G006 UKAAF Service level agreements – DOC